Nemnich Automotive Privacy Policy

1. Overview

Nemnich Automotive ("we," "our," or "us") uses SMS text messaging to communicate with our customers about their vehicles and service appointments. Our messages are delivered using technology provided by AutoVitals, our website and customer communications vendor. When you opt in, you are agreeing to receive messages from us — AutoVitals acts solely as the technology provider that facilitates message delivery on our behalf.

This messaging program is intended for users located in the United States.

2. Program Description

If you opt in, you may receive SMS messages from us related to vehicle service and shop communications. Message types may include:

• Appointment reminders
• Service reminders
• Vehicle status updates during service visits
• Inspection results
• Thank-you messages
• One-to-one general messages from our team
• Marketing or promotional updates (where applicable)

Not all message types will apply to every customer. What you receive depends on our shop's configuration and your communication preferences.

3. Information Collection and Use

To operate our SMS messaging program, we may collect:

• Your name
• Your mobile phone number
• Your consent to receive SMS messages
• Your communication preferences

We use this information to send you SMS communications, facilitate your interactions with our shop, and maintain records of your consent.

We retain your information only as long as necessary to provide SMS communications, maintain records of your consent, and comply with applicable legal and regulatory requirements.

4. No Sale or Marketing Sharing of Mobile Information

Your mobile phone number and SMS opt-in consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use service providers acting on our behalf to operate our SMS messaging program, including our messaging platform provider and telecommunications carriers. These providers process information only as needed to deliver messages on our behalf and are not permitted to use your information for their own purposes or to share it for marketing.

5. Consent to Receive Messages

By opting in to receive SMS messages, you consent to receive recurring automated text messages from us regarding appointments, vehicle services, status updates, and promotional offers where applicable.

• Messages may be sent using automated technology.
• Consent to receive SMS messages is voluntary and is not required as a condition of purchasing services or receiving service from us.
• Your consent applies only to our shop and will not be transferred to any other business.

6. How to Opt In

You may opt in to receive SMS messages from us through any of the following methods:

• Providing your mobile phone number during appointment scheduling
• Submitting a website or online booking form
• Signing a written consent form at our shop
• Replying to an SMS opt-in invitation or keyword
• Providing verbal consent where permitted by applicable law

7. Message Frequency

Message frequency varies based on your vehicle activity, scheduled appointments, and your communication preferences.

8. Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details.

9. Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message.

After opting out, you will receive a final confirmation message and no further messages will be sent unless you opt in again.

To resume receiving messages, reply START.

10. Help

For assistance, reply HELP to any message or contact us at [email protected].

11. Data Security

We, together with our technology providers, implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no system can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect operational, legal, or regulatory changes. If material changes are made, we will provide notice prior to those changes taking effect.

Continued participation in our SMS messaging program after such changes constitutes acceptance of the updated policy.

13. Contact

For questions or concerns about this SMS messaging privacy policy, contact us at [email protected].

14. Additional Privacy Information

This policy applies solely to our SMS messaging program. Our website and communications platform are provided by AutoVitals. For information regarding broader data practices, please visit: autovitals.com/privacy